Job Board

Location: Capitol Heights, MD

Customer Service Agent 

Approx. Duration:  11 months

Job Summary:
The Customer Service Agent:

  • Coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians.

  • Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations.

  • Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost-effective manner.


  • Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.

  • Communicates the action plan and services to be provided directly to the customer.

  • Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

  • Upon completion, reconciles all service requests daily.

  • Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
    Assists with creation of L&M quotations.

  • Develops and maintains viable long-term relationships with customers and subcontractors.
    Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.

  • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review.

  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.

  • Facilitates administration of warranty claims.


  • Associate's degree preferred high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations dispatching and/or scheduling.

  • Must demonstrate the ability to follow directions and work independently while demonstrating solid organizational skills and attention to detail.

  • Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.

  • Able to prioritize work activities based upon financial impact to desired business goals.

  • Able to positively represent the Company and communicate with others at varying levels.

  • Able to influence diverse teams to accomplish tasks/goals.

  • Able to use Service Management software and financial accounting systems.

Please submit your resume for consideration. 


Shweta Saxena

Hired by Matrix Career



Location: Baltimore Maryland Area


Are you 18 to 21? Do you live in Baltimore City? Do you want to earn an extra $600 per month from home?

Covered Topics Include:

  • ATSSA Flagger Force certification

  • Customer service training

  • Business Finance

#online #workforcedevelopment #Baltimore #Maryland 

Location: Gaithersburg, MD Area

 Specialist Reg Operations
 Approx. Duration: 6 months


  Job Description:

  • Summary Functions as a member of the Scientific writing Support Services (SWiSS) team within Biopharmaceutical Development and, working with Client scientific Writers and scientists.


  • Manages the routing of documentation for review and approval between Client scientists and 3rd parties and may support preparation of documents for submission to regulatory authorities.


  • Supports the upload and preparation of documentation for regulatory submission.


  • Primarily responsible for managing the receipt, tracking, routing and monitoring of 3rd party document review and approval processes supporting key product development activities and includes: download and registering documents received from 3rd parties, management of workflows to scientists for document review and approval.

  • Management of timelines, ensuring document reviews and approvals are completed within agreed timelines, upload of documents to 3rd party portals, and preparation of progress and reports. This role involves periodic checks for documents that may be received throughout the day.

  • Prepares documents for submission to regulatory authorities. As a member of the SWiSS team, working across projects prepares documents to submission-ready standards. Assists in providing ANGEL business support. 


  • Experience in the pharma industry 

  • Experience with regulatory submissions, eCTD, submission-ready standards

  • Experience with document management systems and proficiency with SharePoint, Box, and MSOffice Suite.

Swetha Rayudu
Axelon Services Corporation

For more job opportunities:

Location: Clinton Maryland Area


Receptionist Position Immediate Hire

Kristen Palestra
Axelon Services Corporation

website: for all job openings

Location: Hyattsville Maryland Area

Awards Admin

Job description:

Located at Medstar Health Research Institute. This will start as a 13-week contract and then the candidate will have the opportunity to interview for a permanent role.

Responsible for working directly with the research teams to provide oversight of administrative aspects of multiple Scientific Centers and to facilitate the services provided by Health Research Institute. Communicate on activities to MHRI leadership. This role will serve as a key administrative liaison for MHRI and the Scientific Center's leadership.

Jeff Kushner

IT Recruiter

Axelon Services Corporation

Location: Owings Mills, MD 21117
Position: Systems Security Analyst
100% Remote Until Pandemic Over
Pay rate: $40 to $45/hr in W2 (We can also work on C2C)
Client: Investment Company


Arun  G| Associate Recruiter
ObjectWin Technology, Inc
IT Solutions & Consulting Services

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